RETURN & REFUND POLICY

You may request a return within 7 days of receiving your order, provided the item meets the eligibility conditions below.

To start a return, contact our support team with your order reference and the reason for the return before sending anything back.

Items must be unused, unopened and in their original, sealed packaging with any safety seals intact.

For hygiene and safety reasons, skincare products that have been opened or used cannot be returned unless they are damaged, defective or incorrect.

Proof of purchase (order reference or receipt) is required for all returns.

Opened or used products (except where damaged, defective or incorrectly supplied).

Items marked as final sale or purchased under a clearance promotion.

Free gifts and promotional items.

If you receive an item that is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order reference and clear photographs.

We will arrange a replacement or a full refund, including any return shipping costs, at no charge to you.

Email us at ericholland394@gmail.com or call +92 305 7967512 with your order reference and reason for return.

Our team will confirm whether your return is eligible and share return instructions.

Please do not send items back before your return has been approved, as unapproved returns cannot be processed.

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

Approved refunds for online (card, JazzCash, Easypaisa) payments are credited back to your original payment method, usually within 7–10 working days depending on your bank or wallet provider.

For Cash on Delivery orders, refunds are issued via bank transfer or another agreed method to the account details you provide.

Shipping charges are non-refundable unless the return is due to our error (a damaged, defective or incorrect item).

If you would like to exchange an eligible item for a different product, contact our support team. Exchanges are subject to stock availability, and any price difference will be settled before the replacement is dispatched.

You may cancel an order before it has been dispatched by contacting us as soon as possible. If your payment has already been made, it will be refunded in full.

Once an order has been dispatched, it can no longer be cancelled but may be returned under this policy after delivery.

For any return or refund questions, email us at ericholland394@gmail.com or call +92 305 7967512.

Henleystone, House No. 13, Street No. 3, Near Jamia Masjid Muhammadi Muhala Purani Abadi Kot Lakhpat, Lahore.