PRIVACY POLICY

Information you provide: your name, email address, phone number, shipping and billing addresses, and account password when you register, place an order, write a review or subscribe to our newsletter.

Order information: the products you buy, your order history and your communications with our support team.

Payment information: your card and wallet payment details are entered on and processed securely by our payment provider (Rapid Gateway). We do not see or store your full card number, CVV or wallet PIN on our servers.

Automatically collected information: device type, browser, IP address, pages viewed and how you interact with our site, collected through cookies and similar technologies.

To process and deliver your orders, take payment, send order confirmations and provide customer support.

To create and manage your account, verify your email, and keep your session secure.

To publish product reviews you choose to submit, shown with the name on your account.

To send marketing emails, skincare tips and offers where you have opted in — you can unsubscribe at any time.

To improve our products, website and overall shopping experience, and to detect and prevent fraud and abuse.

Online payments (Visa, Mastercard, JazzCash and Easypaisa) are handled by Rapid Gateway, a licensed payment gateway. Your sensitive payment details are transmitted directly to the payment provider over an encrypted connection and are not stored by Henleystone.

We only receive confirmation of whether a payment succeeded or failed, along with a transaction reference for your order.

We use cookies to keep you signed in, remember your cart, and understand how our site is used. You can control cookies through your browser settings, though some features may not work correctly if disabled.

We share information only with the service providers who help us operate — such as our payment gateway, delivery couriers, and email and hosting providers — and only to the extent needed to provide their service.

We do not sell your personal information to third parties. We may disclose information where required by law or to protect our legal rights.

We keep your personal information for as long as your account is active or as needed to provide our services, comply with legal and tax obligations, resolve disputes and enforce our agreements. When it is no longer needed, we securely delete or anonymise it.

We use industry-standard measures including encryption in transit (HTTPS), hashed passwords and access controls to protect your data. No method of transmission over the internet is completely secure, but we work hard to safeguard your information.

You may access, update or delete your account information at any time from your account settings, or by contacting us. You can opt out of marketing communications using the unsubscribe link in our emails.

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.

If you have any questions about this Privacy Policy or how we handle your data, email us at ericholland394@gmail.com or call +92 305 7967512.

Henleystone, House No. 13, Street No. 3, Near Jamia Masjid Muhammadi Muhala Purani Abadi Kot Lakhpat, Lahore.